Note: There is no right of withdrawal for custom-built PCs (customer-specific products); see § 17 of the General Terms and Conditions.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day
– on which you or a third party named by you, who is not the carrier, took possession of the goods, or
– if you ordered several goods as part of a single order that are delivered separately: on which you took possession of the last goods, or
– if goods are delivered in several partial shipments or pieces: on the day you took possession of the last partial shipment or the last piece.
To exercise your right of withdrawal, you must inform us (HighEnd Computer GmbH, Oskar-Klumpp-Str. 16, 72135 Dettenhausen, info@he-computer.de) of your decision to withdraw from this contract by means of a clear statement (e.g. letter or email). You can use the sample withdrawal form for this purpose, but this is not mandatory.
To meet the deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the expiry of the withdrawal period.
Consequences of revocation
If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us) without delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.
Return shipping costs:
You are responsible for the direct costs of returning the goods.
– Goods that can be shipped by parcel service (e.g., components/accessories) can be returned as an insured parcel (costs: customer).
– PC systems that cannot be shipped as parcels (return shipment by freight forwarder/mini pallet) incur the following return shipping costs: up to €79.00 per system within Germany, up to €99.00 to Austria/Benelux, up to €149.00 to the rest of the EU. On request, we can arrange for collection via our logistics partner. Please use the original inner padding/transport securing devices (e.g., GPU support/Instapak) or equivalent protective packaging.
You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for the purpose of checking their condition, properties, and functionality.
Sample cancellation form
(If you wish to cancel the contract, please fill out this form and return it.)
– To HighEnd Computer GmbH, Oskar-Klumpp-Str. 16, 72135 Dettenhausen, info@he-computer.de:
– I/we ( ) hereby withdraw from the contract concluded by me/us ( ) for the purchase of the following goods ( )/the provision of the following service ( ):
– Ordered on ( )/received on ( ):
– Name of the consumer(s):
– Address of the consumer(s):
– Signature of the consumer(s) (only for paper notifications):
– Date:
(*) Delete as applicable.
Status: 20.10.2025